Quality Management Cell (QMC)

Establishment Division is an ISO 9001: 2015 certified organization. Initial ISO 9001:2015 certification was awarded to Establishment Division by National Quality Assurance (NQA), United Kingdom on June 21, 2017 for a period of 3 years. Subsequently, TUV Austria – (Bureau of Inspection and Certification) Pvt. Ltd. awarded ISO 9001:2015 recertification to Establishment Division for a further period of three years, after validating continued compliance of Establishment Division to the ISO 9001:2015 standard. Hiring of Certification Body for the third cycle is in process.




Management and Operational Framework

For management and continual improvement of the quality management system, a three tier management & operational framework is in place in Establishment Division:




Management Review Committee

Management Review Committee has been established comprised of the top management of Establishment Division. The Committee is Chaired by Establishment Secretary and comprised by Additional Secretary-I, Member (MS Wing) and all heads of the Wings of Establishment Division. Director / MR is the Secretary of the Committee. The Committee review the Establishment Division’s Quality Management System at planned intervals to ensure its continuing suitability, adequacy, effectiveness and alignment with the strategic direction of Establishment Division and with the overall government strategies (image of Quality Policy at Annex-III may be linked here)


Quality Management Cell

A Quality Management Cell (QMC) has been established in Management Services Wing which manages all activities related to the ISO 9001:2015 Quality Management System (QMS) of Establishment Division. Role of QMC has been instrumental in establishing, implementing, maintaining and continual improvement of Quality Management System of Establishment Division. Composition of QMC is as follows:- 


Member (MS Wing)


Director General



Management Representative

Deputy Director



Quality Management Cell (QMC) undertakes following activities on regular basis:

1. Preparation and execution of internal audit plan

2. Coordination for external audits and management of all related activities including selection of certification body through PPRA Rules, etc. 

3. Conduct of annual Management Review Committee Meeting

4. Monitoring and ensuring compliance to ISO 9001:2015 Standard requirements and removal of non-conformities

5. Conduct of trainings on various topics related to ISO 9001:2015 Standard

6. Conduct of Client Satisfaction Survey of Wings of Establishment Division


ISO Coordinators

Following ISO Coordinators have been nominated for facilitation of Quality Management Cell (QMC) in the development and implementation of QMS (ISO 9001:2015) in their respective Wings.





Deputy Secretary (Lit-II)

Litigation Wing


Director (Research)



Section Officer (E-II)

Establishment Wing


Section Officer (Admin-IV)

Administration Wing


Section Officer (General)

Administration Wing


Section Officer (CP-V)

Career Planning-II Wing


Section Officer (R-IV)

Regulation Wing


Section Officer (D-II)

Discipline Wing


Section Officer (T-III)

Training Wing


Section Officer (Budget)

CF&AO Office


Deputy Director-I

MS Wing, Islamabad


Deputy Director-II

MS Wing, Islamabad


Section Officer (General)

MS Wing, Islamabad


Assistant Director (PD-III/CP-XI Section)

Career Planning-I



Quality Manuals

Quality Management Cell (QMC) with the assistance of ISO Coordinators has developed Quality Manuals (Wing Wise). The Quality Manuals comprised of the following ISO documents: -


- Quality Policy of Establishment Division

- Functions of Wings of Establishment Division

- Quality Objectives of Wings of Establishment Division

- Interested Parties of Wings of Establishment Division

- Job Descriptions of officers/officials of Establishment Division

- Standard Operating Procedures (SOPs)

- Risk Register